General contracting conditions

Prices are valid exclusively for individual bookings, and not applicable to groups and/or special events. 

For any group (more than 6 rooms) that are not booked as such, the hotel will not attend to any requests and/or special requirements. 

The hotel reserves the right to refuse admission to any extra guests not included in the original booking. 

When stating the age of children on the booking, this must be their age on arrival at the hotel. Should this not be the case, the corresponding supplement will apply. 

Pets are not permitted at the hotel. 

Accommodation is priced in EUROS.  Prices shown in other currencies are purely informative. Prices are inclusive of VAT. 

• Check-in: 14:00 h. 
• Check-out: 11:00 h. 

CANCELLATION, MODIFICATION, AND NO-SHOW POLICY

A credit card is required to confirm the booking. Your card will only be charged if the selected tariff specifies prepayment or online surcharge. For all other tariffs, payment will be taken on arrival at the hotel. 

IMPORTANT INFORMATION FOR PRE-PAID CREDIT CARD BOOKINGS: Guests must present the same card used for the prepayment of the booking upon arrival at the hotel and proof of identity. Should the guest fail to comply with this condition, the hotel will require payment of 100% of the cost of the stay at the time of check-in, and the prepayment taken at the time of booking will be refunded. 

• Tariffs without prepayment:  Free cancellation up to 7 days before the day of arrival. After this time, or in the event of a No-show (failure to arrive at the hotel), the equivalent of 1 night’s stay will be charged as a penalty. Unforeseeable early departure: one extra night will be charged. 
• Non-refundable tariffs, pre-paid online: The hotel will charge the total amount of the booking to your card at the time of confirming the booking. These tariffs do not allow for cancellation or any modification.  

Said cancellation fees will be charged to the card used to make the booking. 

Once the booking has been completed, you will receive an email with the Booking Confirmation. Please print or save this as confirmation of the services booked. 

A change or modification to an existing booking can be made on the website throught the section "MY BOOKING" by providing the reservation number. Please note that costs may apply in accordance with the cancellation and change policy.

The fact of sending an email to the Reservation team or the Hotel doesn´t mean the request has been processed, recieved, attended. It is mandatory have the confirmation reply from Pabisa Hotels.

The acceptance of any requested change will depend on the availability at the hotel at the time of the request.  

Any bank charges generated by the booking cancellation will be the client's responsibility. 

Prices and tariff conditions are variable and may change at any time, even when requesting the same dates. When changing a booking, please check the new price before confirming. Tariffs and offers are subject to availability. 

WEBSITE OWNER

The company Aubamar Pabisa Hotels & Properties S.L.U is the owner of and responsible for this website, with registered offices at Avinguda Fra Joan Llabrés, 10 - 07600 Palma de Mallorca and tax identification number B57358202.

Obligations of the User

1. The user accepts the Terms and Conditions and agrees to the same, which they fully understand.
2. The user declares that they are of legal age and have the necessary legal capacity to contract the services offered on this website.
3. The user is responsible for the veracity of the data entered when registering as a client and confirms that these details are true and complete.
4. The user is responsible for declaring the correct number of guests who are going to occupy the room or apartment.
5. The user completing the booking form must be authorised to do so on behalf of all members of the group included in the booking.
6. The user undertakes to comply with the specific rules of the tourist establishment.

Completion of the contract

The contract is complete when the availability of the service is confirmed, the terms and conditions are accepted by the Client, and a credit card payment has been processed by the bank. Payment transactions are encrypted via a secure payment system backed by the bank, guaranteeing the credit card information cannot be intercepted and, therefore, that it cannot be accessed by any other person other than the bank charged with processing the payment instruction from the Client. 

The price of the booking includes, exclusively, the services chosen and specified in the booking form. When the booking is completed, the user will receive an email with the booking voucher and the terms and conditions of the contract as provided during the online booking process

The voucher or booking confirmation contains the booking reference number and the specific details of the booking. This should be printed or saved by the user to be presented at the hotel on arrival. 

The website owner reserves the right to refuse, or request further information, on any booking that fails to pass the security controls established by our e-commerce system. 

Offers

Offers are only valid during the period stated on the website or, alternatively, during the time that they are accessible for clients to use effectively when contracting a service. 

Modification of the Terms and Conditions

The website owner reserves the right to change the Terms and Conditions at any time, without prior notice, by publishing the new conditions on the website. Should any clause included in these terms and conditions be declared, fully or partially, null, or ineffective, said nullity or ineffectiveness will only affect the part of the clause considered null or ineffective, with the rest of the terms and conditions remaining in force in every other respect, and the affected part will be deemed not to have been included. 

Jurisdiction and applicable law

The contracting parties expressly and voluntarily submit to the jurisdiction of the Courts and Tribunals of the Balearic Islands to resolve any conflict arising from the interpretation and application of this contract. This contract is subject to Spanish Law.